Refund policy

Last Updated: September, 2024

The Country For This Return and Refund Policy is United States and the currency that this policy applies is USD.

Return Window & 30-Day Money-Back Guarantee

We accept returns and offer a 30-day return policy, giving you 30 days from the date of item receipt to request a return.

Return Product Condition:

To be eligible for a return, your item must be in its original condition, new, unused, with tags, and in its original packaging. Please keep your receipt or proof of purchase. Returns sent without prior approval will not be accepted.

Before initiating a return, we recommend getting in touch with us for assistance. Please contact us via email at support@needitinnovations.com.

Return Instructions

If you decide to return a product, please take note of the following:

  • Restocking Fee: We do not charge a restocking fee for returns.
  • Shipping Costs: At no cost to you, we will provide you with a free return shipping label.
  • Exclusions: The right of withdrawal does not apply to certain categories for hygiene reasons.

Return Process

For a seamless return process, we recommend contacting us before returning the product. Reach us at support@needitinnovations.com.

  1. Packaging: Carefully pack all items into a single package.
  2. Label Affixation: Print and affix the provided return label to the outside of the package.
  3. Drop-off Location: Drop off your package at the nearest shipping-drop location.
  4. Completion: Your return will be considered successfully completed once we receive and process the returned item.

Return Method:

All approved returns must be sent by mail to the below returns address:

Trading Name: NeedIt Innovations
Address: 3219 East Camelback Road #285
City: Phoenix
State/Province: Arizona
Zip/Postal Code: 85018
Country: United States

Refund Processing Time

Upon initiating a refund, the following conditions will apply:

  • The refunded amount will be processed using the same payment method as the original purchase.
  • The refund processing time is 15 days.
  • In cases of a full order return, the customer is responsible for both the shipping and return shipping costs.
  • In the event of a partial return, the customer will be charged for both outbound and return shipping.
  • If an alternative refund method is needed, please reach out to our customer service.

Product Issue Resolution

Contact us immediately for damaged or missing items and keep the original packaging for carrier investigations. Report issues at support@needitinnovations.com.

Notification of Changes

We’ll notify customers of significant policy changes via email or prominently on our website.

Cancellation of Order

Please contact us at support@needitinnovations.com.

Additional Information

  • Cancellation Policy: Contact us for order cancellations before shipping.
  • Late Returns: Returns after 30 days may involve specific conditions and partial refunds.
  • Terms and Conditions: Refer to our comprehensive Terms and Conditions.

Exchanges

We do not offer exchanges. The fastest way to ensure you get what you want is to return the item you currently have, and once the return is accepted, you can make a new purchase for the desired item.

Contact Information

Phone: 650-863-1854
Trade Name: NeedIt Innovations
Registered Business Name: NeedIt Innovations, LLC
Email: support@needitinnovations.com
Business Hours: Monday to Friday: 9:00 AM to 6:00 PM MST
Address: 4236 North 27th Street #37, Phoenix, Arizona 85016