FAQ's
How long does it take to process my order?
We aim to process and dispatch all orders within 1-2 business day (Monday - Sunday).
How do I pay?
Accepted Payment Methods
Google Pay & Apple Pay: We are pleased to offer Google Pay and Apple Pay as convenient, secure payment methods. Opting for these services means seamless transactions directly from your smartphone. By selecting Google Pay or Apple Pay, you acknowledge and agree to abide by their respective terms and conditions, ensuring a secure and efficient payment experience.
PayPal: For those who prefer the trusted environment of PayPal for online transactions, we readily accept payments through this platform. Please ensure you have a valid PayPal account. By using PayPal, you agree to comply with PayPal’s user agreement, which guarantees a safe and reliable transaction process.
Credit and Debit Cards: We accept a range of cards, including Visa, Mastercard, and Maestro, for those who prefer traditional credit or debit card transactions. We ensure that all card payments are subject to strict validation and authorization by both the card issuer and Party Fantasy, as part of our commitment to maintaining the highest levels of security and fraud prevention.
Shop Pay: Secure payment service that saves your shipping and payment information, allowing you to check out faster the next time you shop with us. With Shop Pay, you can choose to pay now or select the installment option to split your purchase into four equal, interest-free payments over time. This flexibility helps you manage your budget without any additional cost. Shop Pay uses advanced security measures to protect your information, ensuring your payment details are safe.
Are my details protected?
Yes absolutely! We go out of our way to ensure that your details are kept safe. Check out our Privacy Policy for more details or call us if you have any concerns.
What about delivery charges?
Free Shipping in the United States.
How long does shipping take?
The shipping time for your order is typically 7-11 business days. (Monday - Sunday)* (in regular season).
What happens if I don't like the items I ordered?
We hope that you will be delighted by the items you ordered, but if you need to initiate a return, simply contact us to start the process. We do require your order to be unused/unopened, with all product packaging in place, and your return should be dated within 30 days of receipt. If the items you receive are damaged, please reach out to us at support@needitinnovations.com so we an correct the issue and make it right.
Please see our Terms and Conditions and Return & Refunds for full information on our returns policy.
How do I make a return?
Follow the Returns instructions here.
Can't track your package?
When your order is on its way, you will receive an email with delivery information. The message includes a tracking link that allows you to follow your order step by step. To track your order, simply use the order number and the email address you provided at purchase. This way, you can always stay updated on the whereabouts of your order.
Where is my order?
Oh no! Has your package disappeared without a trace? Don't worry, we sent an order confirmation to your email as soon as you placed the order. Can't find the email? Please check your spam folder, as sometimes messages end up there by mistake. If you still can't find it, don't hesitate to contact us.
Can I exchange or return an item?
We accept exchanges and the same conditions apply as for returns:
The item must have been sold in our online store.
The item should not have been used in any way.
The item should be in its original packaging with all labels, etc.
The return or exchange request must be made within 30 days of delivery.
To request an exchange, please email us at support@needitinnovations.com. A member of our support team will respond as soon as possible.
Last updated: September 2024